Service Request Ticket - # 54599

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2014 08:05 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120708[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. k2qxw1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, Techsmith Camtasia Studio v8 WIN from VISA2012003301; CANCELED NAMED USER DUVALL JUNE2018 DO NOT LOAD***Adobe CC2015* subscription Named user(K. Duvall) from Order#9381 SEPT2016***

Wired NIC E0:DB:55:E7:63:7C


Wireless NIC B8:76:3F:36:1D:61


Bluetooth NIC 20:16:D8:9B:8A:E0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Sep 10, 2014 10:54 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Vikas Sharma Sep 10, 2014 10:54 AM 
Her windows and Office was out of date and seems like some of 
her network drives were not working properly. When i logged in i 
saw Microsoft office and windows were activated. So i logged off 
and Dr flat logged in so i first did the group updates and then 
restart the laptop again. Everything looked good.
Add Attachment
Vikas Sharma Sep 09, 2014 07:47 AM 
Task reassigned to Vikas Sharma.
 Add Attachment
Katie Halvorson Sep 08, 2014 08:06 AM 
****This is an email****
It is a laptop that I currently have at home.  The
number is 20120708[Edit Inv].  I will be up on campus
tomorrow and can bring it with me...
 Add Attachment
Katie Halvorson Sep 08, 2014 08:05 AM 
****This is an email****
Hi There,

I am getting a 30 day activation notice that pops
up on my computer when I open Microsoft Office
programs like Powerpoint.  This just started
happening, it was working fine before.  Do I need
a new activation code so that my software doesn't
stop working?

Thanks,
Prof Flatt
 Add Attachment