Service Request Ticket - # 54605

Service Request Information

CONTACT Name Morse, Scot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2014 11:03 AM
Department Computer Science Division Phone 88921
Location Email morses@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131103[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15-inch w/Retina Display #Z0PT
Serial No. C02MV2HKFD58 Location PDR

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from P0094348

Wireless NIC 3C:15:C2:DC:53:00


Bluetooth NIC 3C:15:C2:DC:53:01

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 08, 2014 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 08, 2014 11:43 AM 
added the printer on his mac-need the urf driver
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Megan Thibeault Sep 08, 2014 11:11 AM 
Task reassigned to Megan Eichler.
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Katie Halvorson Sep 08, 2014 11:03 AM 
Sarah 88987 is also a point of contact for this
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Katie Halvorson Sep 08, 2014 11:03 AM 
He is trying to connect to CS-printer and it says
it needs the IP address of the printer.  I told
her someone would have to come take a look since
that wasn't any information I have.

He is around till 1 today.
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