Service Request Ticket - # 54609

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2014 12:31 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130456[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886819 Location PDR

Model 4620/DT Hostname ns114.wou.edu / ns-ns114
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:38

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Sep 08, 2014 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Sep 08, 2014 02:33 PM 
It wasn't pulling the correct IP.  Manually
changed it, the subnet, and gateway to correct
settings (140.211.76.44).  That fixed it and
cleared the queue.  Changed it back to DHCP and
the settings appeared to stay.  Successfully test
printed.  Paul helped.
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Lexie Widmer Sep 08, 2014 01:33 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Sep 08, 2014 12:31 PM 
****This is an email****
I've tried to print from one of the computers 2-3
times with getting the same message. I have tried
to "wake-up" the printer, but it still won't
print. thanksphilip
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Katie Halvorson Sep 08, 2014 12:31 PM 
****This is an email****
Philip,

Have the computers and printers been restarted? 
It sounds like the connect needs to be refreshed.
 If you are still getting the same message, let me
know!

Thanks!
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Katie Halvorson Sep 08, 2014 12:31 PM 
****This is an email****
    After computers were imaged in NS 114, the
printer now is not working. It has an "off-line"
message when you try to print.
    Printer WOU # is 20130456[Edit Inv] located in NS 114.
thanksphilip
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