Service Request Ticket - # 54610

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2014 12:53 PM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130742[Edit Inv] (opens in a new window) Bldg/Room TODD 339
Service Tag 35P3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35P3M02 Location Peer Advising Room

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:7C:6B

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Sep 09, 2014 02:10 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Sep 09, 2014 02:09 PM 
New equipment set-up is complete and delivered to 
Kathryn Thompson at TODD 320.
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Babatunde Idahor Sep 09, 2014 11:10 AM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Sep 09, 2014 10:09 AM 
Task reassigned to UCS Tech.
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Babatunde Idahor Sep 09, 2014 10:09 AM 
Machine name - W20130742
Domain joined - yes
admin users - studenttechs
Microsoft office -Activated
windows activated - yes
Sophos - yes
extra software - none
Software updates - yes
Browsers tested - yes

PC is set up and ready to be delivered to the 
user.
The equipment is on the the GFA shelf in the 
hallway.

Ready for deployment.
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Babatunde Idahor Sep 08, 2014 02:34 PM 
****FROM PREVIOUS SR*****
Accidentally created a new Service Request. Please 
see SR# 54610 to 
complete the GFA replacement.
 
Katie Halvorson	Sep 08, 2014 08:04 AM	
She came in saturday and her computer was off so
she tried turning it on and it had a start up
repair option that she ran.  The start up repair
failed and had an error that said there was no OS
installed.  She couldn't get any further with her
computer.

She is around 11-1230 (call before heading over).
503-428-0136
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Babatunde Idahor Sep 08, 2014 02:05 PM 
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Sep 08, 2014 12:54 PM 
Reference SR# 54598 for info on the replacement.
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Sarah Pettigrew Sep 08, 2014 12:53 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Kathy Thompson in TODD 321. The WOU # 
of the new computer is 20130742[Edit Inv] and the new monitor is 
20130781[Edit Inv]. The WOU # of the old computer is 20101157[Edit Inv] and the 
old monitor is 20101197[Edit Inv]. The equipment is on the GFA shelf in the 
hallway.
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