Service Request Ticket - # 54624

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2014 10:40 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101449[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 44XVJQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44XVJQ1 Location

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:3F:23

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Sep 12, 2014 04:28 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Sep 12, 2014 04:28 PM 
Updated his windows and dell drivers. Seems like 
everything is working good. He is very happy too.
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Vikas Sharma Sep 10, 2014 11:44 AM 
Went over there restart his computer everything worked good. 
Logged in and updated windows and then  he logged in and 
everything looked good. I told him i will come double check 
tomorrow morning.
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Vikas Sharma Sep 10, 2014 10:46 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Sep 10, 2014 10:40 AM 
When he is working on things, the background gets
all pixel and freezes it.  He restarts it and
eventually it has the same problem again.  When he
comes in the morning and starts up his computer,
it takes about 5 mins for anything to start
responding.  The browser takes forever to load up.  

his ext or 88899 at front desk
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