Service Request Ticket - # 54627

Service Request Information

CONTACT Name Artman, Margaret   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2014 04:55 PM
Department Humanities Division Phone 89697
Location Email artmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090893[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag H8P3RL1 Description Dell OptiPlex 960 SFF 3.0GHz, 6M, 1333MHz FSB
Serial No. H8P3RL1 Location KWOU Radio replaced by W#20100091 OCt2014

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software Microsoft Office Pro Plus 2007 from P0074772, SpacialAudio-SAM Broadcaster software from VISA2009001303

Wired NIC 00:26:B9:8E:37:7B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Oct 06, 2014 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Oct 06, 2014 11:31 AM 
Computer was replaced with a windows 7 machine.
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Vikas Sharma Sep 25, 2014 11:32 AM 
Task reassigned to Michael Ellis.
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Vikas Sharma Sep 12, 2014 08:12 AM 
They are running XP on that machine. Megan talked to me and said 
she will going to talk to bill about their software and i gave her the 
name of the software which is SAM Broadcaster v4.7.4
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Vikas Sharma Sep 11, 2014 08:32 AM 
Called and she is not available till 10:30am so i will go after that
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Vikas Sharma Sep 11, 2014 07:46 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Sep 10, 2014 04:55 PM 
It takes the computer 15-20mins to start up.  The
software they use for the show takes 15mins to
start up as well.  And it freezes up quite a bit
as well.  He closes down the computer and restarts
but still does the same thing.

You will need to call ahead before heading over
because it is always locked.  The room is Terry
House 108-KWOU.  The contact number to get in is
89697.
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