Service Request Ticket - # 54632

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2014 10:25 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080890[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005x Printer #Q7816A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q7816A Hostname libadmin.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing; MAINT: LJ3005 Maintenance Kit #Q7812-67903 from P0095829 OCT2014 SR#55055 Ink/Toner Refill

Wired NIC 00:21:5A:94:69:25


Wireless NIC AA:BB:CC:DD:EE:FF


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Sep 12, 2014 04:25 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Babatunde Idahor Sep 12, 2014 10:35 AM
Checked in with Nora today printer is fine.But, 
noticed the printer goes to sleep-mode every 
30mins and prevents the user from printing - 
they would always need to restart the machine 
because it doesn't respond to the check-button 
or menu button.I just set the wake-time to 
4hrs, that way the printer is up and running  
during working hours.
Add Attachment
Babatunde Idahor Sep 11, 2014 04:53 PM
Did all the necessary checks.The printer is fine 
now.
The printer driver for the HP laserjet P3005 did 
not exist on the list of drivers located within 
the print management console. I'll go over 
tomorrow and check on the printer if the error 
message pops-up again. 
Add Attachment
Megan Thibeault Sep 11, 2014 12:04 PM
Task reassigned to Babatunde Idahor.
Add Attachment
Megan Thibeault Sep 11, 2014 11:37 AM

The 49.xxxx errors are "communication errors" and
can be caused by many things:

Corrupted driver, corrupted firmware, corrupted
print job, bad nic card (your printer has a built
in network port), bad memory DIMM, bad formatter
board etc etc.

 

Unplug the network cable, power off and then back
on..........print a configuration
page...........check that the printer sees the
network port (if you see the IP address on the EIO
page it sees it)...........if it doesn't see it
you may have a bad formatter board (the network
port is built in it).

If the printer works just fine while unplugged
from the network, start replacing the network
cable, otherwise you need to look into your network.
Add Attachment
Babatunde Idahor Sep 11, 2014 11:31 AM
Task reassigned to Megan Eichler.
Add Attachment
Babatunde Idahor Sep 11, 2014 11:29 AM
Just went to look at the printer.I did a restart 
and the printer worked fine , but Nora mentioned 
the problem with the error 49.4c3d pops-up every 
now and then during the day.I have a print-out 
from the printer.So, we can evaluate if we need to 
change the maintenance kit.
Add Attachment
Babatunde Idahor Sep 11, 2014 10:27 AM
Task reassigned to Babatunde Idahor.
Add Attachment
Katie Halvorson Sep 11, 2014 10:25 AM
Error 49.4c2d on the HL-libadmin.  The print jobs
don't get sent to the printer.  But when they
restart the printer, the print jobs will print
then.  It has been going on for about two weeks
but the error number just came up today.

It is in HL 206
Add Attachment