Service Request Ticket

Service Request Information

CONTACT	Name	Farler, Abigail	Date	Sep 11, 2014 10:53 AM
	Department	Athletics	Phone	88438
	Location		Email	farlera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091011 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VJ7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2E:FC

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Sep 15, 2014 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 15, 2014 11:21 AM	Computer is fine - checked in with her today at the office.	Add Attachment
Babatunde Idahor	Sep 12, 2014 08:12 AM	Left a VM.	Add Attachment
Babatunde Idahor	Sep 11, 2014 02:26 PM	Inventory updated - machine is running on Windows 7(x64 bit) and not Windows XP.	Add Attachment
Babatunde Idahor	Sep 11, 2014 02:24 PM	Went over to Athletics to look at the machine- I ran both the Anti-malware and Sophos scan but, no malware or virus was detected.I mentioned to Abigail I would check-in tomorrow.Right now the everything looks fine and she can work.	Add Attachment
Babatunde Idahor	Sep 11, 2014 11:36 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Sep 11, 2014 10:53 AM	When she got on the computer this morning, she couldn't type in the web address box on the internet so she restarted the computer and now the internet works just fine but she can't type in Excel. Word works fine so it isn't her keyboard. Any letters or numbers are not working or responding. Everything else is working that wasn't though. NPE 215 88438	Add Attachment