Service Request Ticket - # 54644

Service Request Information

CONTACT Name Cruz Monrroy, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2014 09:58 AM
Department Student Enrichment Program Phone 88699
Location Email monrroya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz Quad #Z0H6
Serial No. D25G80QSDHJR Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software MAC OS 10.7 Lion(downgrade to 10.6), Microsoft Office 2011 std for MAC from P0081871, WIN 7 PRO full license from P0082708 via Parallel Desktop 7 from P0082710 and MS Office Pro Plus 2010 WIN from P0082710

Wired NIC C8:2A:14:48:06:FB


Wireless NIC E4:CE:8F:5D:97:62


Bluetooth NIC 04:0C:CE:E7:3C:8C

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 19, 2014 03:45 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 19, 2014 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 19, 2014 03:45 PM 
Also emailed Michael to have him double-check the 
Portal app.
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Lori Burgeson Nov 19, 2014 03:43 PM 
****This is an email****
Perfect!  I will close out your pending ticket.  
Please let me know if you are unable to access 
banner through that URL.  I will talk to 
Michael Ellis about the app in portal as well 
and have him make sure it is pointing to the 
correct location.

Thanks for keeping me updated!
Lori
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Lori Burgeson Nov 19, 2014 03:42 PM 
****This is an email****
Great! It worked! 
Alicia
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Lori Burgeson Nov 19, 2014 03:27 PM 
****This is an email****
Hi Alicia,

Can you please try accessing it using this URL?  
http://www.wou.edu/admin/business/fis_hris/bann
er_inb.html

Please let me know if you are able to access it 
through this.

Thank you,
Lori
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Lori Burgeson Nov 19, 2014 03:27 PM 
****This is an email****
Hello Lori, 
I can't seem to open banner through the button 
on my portal. I've also tried it on other 
computers (since I have a mac) and it still 
does not open. 
Thank you, 

Alicia
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Lori Burgeson Nov 19, 2014 12:52 PM 
****This is an outgoing email****
Hi Alicia,

I need some additional information regarding 
service request #54644.

Description: Unable to open banner on her 
computer.

Please let me know if you are still in need of 
assistance.

Thank you,
Lori
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Public
Lori Burgeson Nov 14, 2014 03:38 PM 
Task reassigned to UCS Tech.
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Vikas Sharma Sep 26, 2014 09:13 AM 
She was busy all this week again so she told me to come on tuesday 
next week.
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Vikas Sharma Sep 16, 2014 11:05 AM 
She is not free until next week Monday so I told her I be there 
Monday morning.
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Vikas Sharma Sep 15, 2014 10:32 AM 
Today she is busy with summer bridge so she is out from her office.
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Vikas Sharma Sep 12, 2014 03:05 PM 
Seems like she is running OX 10.6.4 and she never updated 
her applications so I updated java and went to 
cheetah.wou.edu and followed steps as Michael told me but 
it didn't work. I couldn't find Michael so I went talked to John 
and he suggested me to go talk to banner person but 
unfortunately he was not around too so I went told her I will 
come up with more information on Monday and also she is 
not in hurry :)
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Vikas Sharma Sep 12, 2014 10:11 AM 
Task reassigned to Vikas Sharma.
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Nicole Crane Sep 12, 2014 09:58 AM 
She is unable to open banner. She clicks in the 
icon in portal and she gets a blank page as a 
popup instead of portal.
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