Service Request Ticket - # 54645

Service Request Information

CONTACT Name Cruz Monrroy, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2014 09:58 AM
Department Student Enrichment Program Phone 88699
Location Email monrroya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz Quad #Z0H6
Serial No. D25G80QSDHJR Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software MAC OS 10.7 Lion(downgrade to 10.6), Microsoft Office 2011 std for MAC from P0081871, WIN 7 PRO full license from P0082708 via Parallel Desktop 7 from P0082710 and MS Office Pro Plus 2010 WIN from P0082710

Wired NIC C8:2A:14:48:06:FB


Wireless NIC E4:CE:8F:5D:97:62


Bluetooth NIC 04:0C:CE:E7:3C:8C

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Sep 12, 2014 02:59 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Sep 12, 2014 02:59 PM 
It's a same ticket I am working on
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Vikas Sharma Sep 12, 2014 10:03 AM 
Task reassigned to Vikas Sharma.
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Nicole Crane Sep 12, 2014 09:58 AM 
She is unable to open banner. She clicks in the 
icon in portal and she gets a blank page as a 
popup instead of portal.
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