Service Request Ticket - # 54646

Service Request Information

CONTACT Name Feuling, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2014 11:37 AM
Department Athletics Phone 88449
Location Email feulingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121251[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. F9R1LX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC F0:1F:AF:1D:2C:8B


Wireless NIC BC:85:56:F3:14:C9


Bluetooth NIC 24:FD:52:30:2B:AA

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 06, 2014 08:32 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 06, 2014 08:32 AM 
Laptop and docking station have been delivered 
and setup.  Network drives and printers were 
installed via GPO.  Set UA-Wolf as default 
printer.  Changed power settings to not sleep 
when lid is closed.  Connected to dual 
monitors.
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Lori Burgeson Oct 01, 2014 06:54 AM 
****This is an email****
Hi Michael,

We received your docking station and can set up 
your laptop.  I am pretty booked today with 
appointments, but have some availability 
tomorrow morning around 8:30 if that works for 
you.  If you need a different day/time, please 
let me know what would work best for you.

Thanks!
Lori
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Sarah Pettigrew Sep 29, 2014 04:41 PM 
The docking station has arrived and been entered into inventory. It 
is on Lori's desk in ITC 008.
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Lori Burgeson Sep 25, 2014 01:26 PM 
****This is an email****
Hi Michael,

The docking station has yet to arrive, but I will 
contact you as soon as we receive it so we can get 
this laptop set up for you.

Thanks!
Lori
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Lori Burgeson Sep 25, 2014 01:26 PM 
He mentioned there was a docking station that was 
supposed to be with the laptop.  Checked with Joanie 
and it has not yet been received.  We decided to 
wait to set everything up at the same time.
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Lori Burgeson Sep 25, 2014 09:40 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 25, 2014 09:40 AM 
****This is an email****
Perfect!  See you then.

Lori
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Lori Burgeson Sep 25, 2014 09:37 AM 
****This is an email****
Hi Michael,

Does 1:15pm work for you today?

Thanks!
Lori
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Lori Burgeson Sep 25, 2014 09:37 AM 
****This is an email****
Lori,

I'm free pretty much all day today except 11:45-
1pm, is there a good time or an open time for you 
all?

Michael
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Lori Burgeson Sep 25, 2014 08:27 AM 
****This is an email****
Hello,

We have a Dell laptop ready to bring over and set 
up for you.  Before we can set up your new laptop, 
you will have to transfer anything you might have 
saved locally (on your dekstop of the laptop) on 
your current laptop to a network location such as 
your H drive.  Once that has been completed, we 
will be able to make the swap for you.  Please let 
me know when you are available so we can make an 
appointment to get this new laptop set up.

Thanks!
Lori
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Lori Burgeson Sep 16, 2014 01:36 PM 
John's boot sticks have been updated as well.  I 
will update Megan's upon her return.
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Lori Burgeson Sep 16, 2014 12:05 PM 
I have a few updated bootsticks for this laptop.  
Megan's and John's sticks dont yet have the updated 
drivers.  See me or Lexie for bootsticks
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Ruby Tidwell Sep 15, 2014 09:46 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 15, 2014 09:46 AM 
GFA checklist completed for laptop W# 20121251[Edit Inv]
The laptop is ready to go back on the shelf across 
from the restroom in ITC 009.
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Lexie Widmer Sep 15, 2014 09:08 AM 
Task reassigned to Ruby Tidwell.
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Lexie Widmer Sep 15, 2014 09:08 AM
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Tricia Flaherty Sep 12, 2014 06:10 PM 
W#20090918[Edit Inv] is old desktop not laptop, he is
switching from PC desktop to PC laptop
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Lexie Widmer Sep 12, 2014 04:42 PM 
Re-imaging now.
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Lexie Widmer Sep 12, 2014 04:41 PM 
Task reassigned to Lexie Widmer.
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Sarah Pettigrew Sep 12, 2014 11:37 AM 
*The WOU # of the old laptop is 20090918[Edit Inv]. He also has a monitor in 
his office with WOU # 20090958[Edit Inv].
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Sarah Pettigrew Sep 12, 2014 11:37 AM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Michael 
Feuling in COT 108. The WOU # of the new laptop is 20121251[Edit Inv] and the old laptop is 
20090958[Edit Inv]. He is going to also get a laptop dock on order#7967 that has not been 
received yet. The new equipment is on the shelf across from the restroom in ITC 009.
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