Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Sep 15, 2014 08:04 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110251 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	DYR60R1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	DYR60R1	Location	Ready for PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0081900, Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#
	Wired NIC	78:2B:CB:B7:A2:97

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Sep 15, 2014 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Sep 15, 2014 10:30 AM	Went over uninstall some programs, ran malware but didint get anything so i restarted her computer. everything worked good.	Add Attachment
Vikas Sharma	Sep 15, 2014 08:13 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Sep 15, 2014 08:10 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Sep 15, 2014 08:10 AM	**This is an email** Thanks I'm here until 10:00	Add Attachment
Vikas Sharma	Sep 15, 2014 08:04 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Sep 15, 2014 08:04 AM	**This is an email** Hi, The WOU # is 20110251, I'm in ADM 202 provost office. I can't get banner to run this morning I think because of all the pop ups. Help! I keep telling it no don't update anything! Thanks, Kathy	Add Attachment
Katie Halvorson	Sep 15, 2014 08:04 AM	**This is an email** Hi, I keep getting all kinds of quarantine messages and computer wants to update. I'm not sure I should click anything. I've removed the items from quarantine, but keep getting these pop up messages? Let me know how best to proceed with this? thanks, Kathy	Add Attachment