Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Glen	Date	Sep 15, 2014 10:33 AM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090515 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71VQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:81:50

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Sep 15, 2014 11:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Sep 15, 2014 11:09 AM	Update the java 6 to java 7 and he can sign in banner now.	Add Attachment
Alexander Carlson	Sep 15, 2014 10:38 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alexander Carlson	Sep 15, 2014 10:37 AM	Task reassigned to Alexander Carlson.	Add Attachment
Vikas Sharma	Sep 15, 2014 10:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Vikas Sharma	Sep 15, 2014 10:37 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	Sep 15, 2014 10:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Meghann Thilberg	Sep 15, 2014 10:33 AM	Glen Harris called needing a java update on his computer. He will be out of his office for a little bit today and wants to receive a phone call before someone comes down so he can make sure he is there. Phone ext.: 89249 His computer is located in NPE 205.	Add Attachment