Service Request Ticket

Service Request Information

CONTACT	Name	Dutton, Bryan	Date	Sep 15, 2014 03:38 PM
	Department	Natural Science/ Biology	Phone	88452
	Location		Email	duttonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130741 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35P1M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35P1M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; ArcGIS v10.2.2; Adobe Dreamweaver CS4 WIN from P0074209--TRANSFER from W#20090760 JAN2015; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop OCT2017;
	Wired NIC	34:17:EB:99:CE:FB

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Sep 15, 2014 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Sep 15, 2014 04:02 PM	I was able to get hold of Bryan and give him administrative privilege.	Add Attachment
Dyl Karbia	Sep 15, 2014 03:45 PM	Task reassigned to Dyl Karbia.	Add Attachment
Meghann Thilberg	Sep 15, 2014 03:38 PM	Bryan called because the new computer that was set up last Friday (9/12) was not set up with administration access. He is hoping someone can come over to NS 021B (in the basement) to grant him that access.	Add Attachment