Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Lacey	Date	Sep 15, 2014 04:48 PM
	Department	VP Finance & Administration	Phone	89260
	Location		Email	davisld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140289 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	50yxl12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0095344; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 25, 2014 01:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 25, 2014 01:00 PM	All set up and loaner has been brought back and updated in inventory	Add Attachment
Megan Thibeault	Sep 24, 2014 07:51 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Sep 24, 2014 06:04 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Sep 23, 2014 01:54 PM	The invoice is with the station and we need to pick up a UCS loaner desktop and monitor when this station is setup for Lacey	Add Attachment
Ruby Tidwell	Sep 23, 2014 09:06 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Sep 23, 2014 09:06 AM	GFA checklist completed; ready for deployment. It is back on the shelves across from the restroom.	Add Attachment
Ruby Tidwell	Sep 22, 2014 04:52 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Sep 22, 2014 04:52 PM	Re-imaging	Add Attachment
Sarah Pettigrew	Sep 15, 2014 04:48 PM	NEW EQUIP SETUP: A Dell laptop and monitor need to be setup and delivered to Lacey Davis in TODD 209. The WOU # of the laptop is 20140289 and the monitor is 20140290. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment