Service Request Ticket

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Service Request Information

CONTACT	Name	Shimizu, Melinda	Date	Sep 15, 2014 05:09 PM
	Department	Natural Science Division	Phone	89320
	Location		Email	shimizum@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130553 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334VDV30	Location	returned to UCS 3-2020 was Melinda Shimizu
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092993, Adobe Web&Design CCE MAC license PurchTBA,
	Wired NIC	68:5B:35:B2:8A:A3
	Wireless NIC	60:03:08:EB:AE:2A
	Bluetooth NIC	60:03:08:EB:AE:2B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Meghann Thilberg	Oct 03, 2014 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Meghann Thilberg	Oct 03, 2014 09:13 AM	This should be for ticket 54753.	Add Attachment
Meghann Thilberg	Oct 03, 2014 09:11 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Meghann Thilberg	Oct 03, 2014 09:11 AM	**This is an email She still doesn't have the Dell workstation: Dell Precision T7610 with Dual Processor (6 core, 2.0 Gz) 32 GB Memory Dual NVIDIA Quadro K2000, 2 GB, Graphics Dual hard drives (at least 1 TB) Dual(2 qty) 24-inch monitors [Equote#1020223810703] Adobe CCE software *****************************	Add Attachment
Lori Burgeson	Sep 26, 2014 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 26, 2014 09:20 AM	Computer has been set up. We added her P, J, and K drives; made sure she was an administrative user. She is unsure of which printers she will be printing to, so we will wait to set that up at the time she receives her Dell Precision desktop. Emailed Steve to find out what I drives she needs access to and will configure that at the time she receives her desktop as well.	Add Attachment
Lori Burgeson	Sep 25, 2014 01:00 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Sep 25, 2014 01:00 PM	Scheduled for 9am tomorrow morning (Friday, Sept 26).	Add Attachment
Lori Burgeson	Sep 25, 2014 08:11 AM	**This is an email** Hi Melinda, We have a MacBook pro ready to bring to you and set up. What is your availability this week? We can make an appointment with you to swing by to get this laptop set up for you. Thanks! Lori	Add Attachment
Lori Burgeson	Sep 25, 2014 07:08 AM	We dont have a .dmg or .pkg installer for ArcGIS. Need to talk to Dave Mc to see if we can obtain such installer.	Add Attachment
Ruby Tidwell	Sep 22, 2014 04:59 PM	I used the mac installer for Adobe CCE	Add Attachment
Tricia Flaherty	Sep 22, 2014 01:39 PM	I put info about Adobe CCE from T:\Adobe CCE\CCEPackages\AdobeWEB&DESIGN_CCE_WIN but it should have been MAC not WIN hopefully that was what got loaded T:\Adobe CCE\CCEPackages\AdobeWEB&DESIGN_CCE_MAC	Add Attachment
Ruby Tidwell	Sep 18, 2014 11:48 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Sep 18, 2014 11:48 AM	GFA checklist completed for laptop W# 20130553 and specified adobe products installed. ARCGIS still needs to be installed. It is now back on the shelf across from the restroom in ITC 009.	Add Attachment
Ruby Tidwell	Sep 17, 2014 01:56 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Sep 17, 2014 01:56 PM	Re-imaging now	Add Attachment
Tricia Flaherty	Sep 15, 2014 05:15 PM	Additional information on ARCGIS can be obtained from Steve Taylor as it is not a software title that UCS receives media for. It is usually funneled through Steve Taylor as the Campus ARGIS site license contact. I did not see a MAC version on T: DRIVE	Add Attachment
Tricia Flaherty	Sep 15, 2014 05:12 PM	addtl software to be loaded: T:\Adobe CCE\CCEPackages\AdobeWEB&DESIGN_CCE_WIN find setup under Build folder no serial code needed. Also install Acrobat separately and 2nd from T:\Adobe CCE\CCEPackages\AcrobatProXI_WIN ARCGIS is from Site License T:\ArcGis	Add Attachment
Tricia Flaherty	Sep 15, 2014 05:09 PM	This is for a new tenure Track faculty member in GIS/Earth Science. It is a Macbook Pro 13 with addtl RAM added(16GB vs std 8). She is around campus but you can also reach her through Jean Stutzner in NS104 ext 8-8206 stuntznerj@wou.edu	Add Attachment