Service Request Ticket - # 54677

Service Request Information

CONTACT Name Stutzenberger, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2014 06:08 PM
Department Social Science Phone 88953
Location Email stutzenbergera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131105[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 5DJBF12 Location Going to PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0094370, TRANSFERRED TO AMY W#20130386 SPSS Statistics Campus Edition Standard Authorized User V 22(site license)

Wired NIC EC:F4:BB:3C:08:AA


Wireless NIC 80:86:F2:6D:17:44


Bluetooth NIC 80:86:F2:6D:17:48

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 25, 2014 04:06 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 25, 2014 04:06 PM 
Delivered on 9/25/14.  We setup two monitors with 
a docking station for her laptop.  We connected 
the printer and copier to her laptop and setup 
outlook as her email client.
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Sarah Pettigrew Sep 25, 2014 10:14 AM 
NEW EQUIP SETUP: Two Dell monitors and a docking station need to 
be setup and delivered to Amy Stutzenberger in MA 211. The WOU 
#s of the monitors are 20140309[Edit Inv] and 20140310[Edit Inv]. The WOU # of the 
docking station is 20140311[Edit Inv]. The equipment is on John's desk in 
ITC 008.
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John Rushing Sep 24, 2014 11:15 AM 
Delivery scheduled for 2:30pm 9/24/2014.  Amy 
will call when she is ready for the laptop.
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John Rushing Sep 24, 2014 11:14 AM 
Task reassigned to John Rushing.
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Babatunde Idahor Sep 18, 2014 03:20 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Sep 17, 2014 04:32 PM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Sep 17, 2014 04:29 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Sep 17, 2014 04:26 PM 
Machine name - W20131105
Domain joined - yes
admin users - studenttechs
windows activated - yes
Special software- SPSS22statistics
Sophos - yes
extra software - none
software updates - yes
browsers tested - yes
power options - set
NAC - installed
Laptop set-up is complete. Ready to go on the 
shelf outside of restroom ITC 009.
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Lori Burgeson Sep 16, 2014 12:11 PM 
I have updated boot sticks for this laptop.  See me, 
Lexie, or John as we have the new drivers on our 
sticks.  I will update Megan's sticks when she 
returns.
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Babatunde Idahor Sep 16, 2014 08:19 AM 
Task reassigned to Babatunde Idahor.
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Tricia Flaherty Sep 15, 2014 06:56 PM 
from the 17th-24th  Carla Menear will be out of
the office and the secondary contact can be
Sharyne Ryals(HSS231A 8-8288) in her absence
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Tricia Flaherty Sep 15, 2014 06:31 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 15, 2014 06:28 PM 
I am putting a wireless mouse and keyboard set
with the laptop that will get invoice when the
rest of her equipment arrives but can be set up
with the laptop initially
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Tricia Flaherty Sep 15, 2014 06:14 PM 
addt'l Software SPSS from campus license see
T:\Spss\SPSS22StatisticsSTD_AuthUser
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Tricia Flaherty Sep 15, 2014 06:08 PM 
This will Ultrabook laptop W#20131105[Edit Inv] will be on
shelf across from rest room with New Equip Setup
form. secondary contact is Carla Menear in CJ
Office Maaske 209.
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