Service Request Ticket - # 54678

Service Request Information

CONTACT Name Chen, Hamei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2014 06:46 PM
Department Business/Economics Division Phone 8-8350
Location Email chenh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. G44GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:76:6B


Wireless NIC 0C:84:DC:8E:34:B5


Bluetooth NIC 24:FD:52:34:F2:29

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact acarlson11@mail.wou.edu 88925

Tracking

Entered by Date Memo
Alexander Carlson
Email

Public
Entered by Date Memo
Alexander Carlson Sep 18, 2014 09:45 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Alexander Carlson Sep 18, 2014 09:45 AM 
Work order put in - setup done
 Add Attachment
Alexander Carlson Sep 18, 2014 09:31 AM 
Went over there - going to put in a work order to 
have that port activated.
 Add Attachment
Alexander Carlson Sep 17, 2014 04:04 PM 
Talked to Paul - going over there tomorrow to 
check if a certain port is activated.
 Add Attachment
Alexander Carlson Sep 17, 2014 02:45 PM 
Currently on wireless, waiting for Paul to be here 
so he can go activate the port (Port 011A010A in 
West 110 top left slot)
 Add Attachment
Alexander Carlson Sep 17, 2014 02:44 PM 
Delivery completed. All set up and working.
 Add Attachment
Sarah Pettigrew Sep 17, 2014 01:31 PM 
Kathy Witwer (ext. 88421) called to ask the 
status of the delivery. She said that Hanmei 
Chen would like the setup and delivery done 
today as she is on campus until 3. If the 
delivery can not be done today please contact 
Kathy (ext. 88421) for availability later in 
the week.
 Add Attachment
Alexander Carlson Sep 17, 2014 08:01 AM 
Task reassigned to Alexander Carlson.
 Add Attachment
Alexander Carlson Sep 17, 2014 08:01 AM 
Image is complete, doing checklist
 Add Attachment
Lori Burgeson Sep 16, 2014 12:54 PM 
Zach is working on this task
 Add Attachment
Lori Burgeson Sep 16, 2014 12:34 PM 
John's boot sticks have now been updated as well.  I 
will update Megan's when she returns.
 Add Attachment
Lori Burgeson Sep 16, 2014 12:12 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
 Add Attachment
Lori Burgeson Sep 16, 2014 12:07 PM 
Task reassigned to UCS Tech.
 Add Attachment
Lori Burgeson Sep 16, 2014 12:07 PM 
I have updated a few boot sticks for this laptop.  
Please see me or Lexie for those sticks.  John and 
Megan's PC boot sticks dont yet have the newest 
drivers.
 Add Attachment
Vikas Sharma Sep 16, 2014 08:25 AM 
Task reassigned to Vikas Sharma.
 Add Attachment
Tricia Flaherty Sep 15, 2014 06:52 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Tricia Flaherty Sep 15, 2014 06:46 PM 
Please contact Kathy Witwer(WH113 ext 8-8421) for
setup time with CHEN
Deliver and setup Dell E6430 laptop for Hamei
Chen, Visiting Associate Professor in Business/Econ. 
Laptop W#20121250[Edit Inv] is on shelf by restrooms with
new Equip setup form
 Add Attachment