Service Request Ticket - # 54681

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2014 09:37 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. 5AB000677 Location PDR

Model ColorQube 8880 Hostname hlref2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK-RMA:XFL134179 1/14/16 RMA:T4B005474 5/12/2017 IP: 140.211.112.44 Metered Code: 4657 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D4:C0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Sep 23, 2014 08:10 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Sep 23, 2014 08:10 AM 
I forget to update this sorry. I double checked everything with Ref2 
printer and it worked fine and for room108 printer i had to enable 
meter supplies.
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Lexie Widmer Sep 16, 2014 09:47 AM 
Task reassigned to Vikas Sharma.
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Lexie Widmer Sep 16, 2014 09:47 AM 
Task reassigned to UCS Tech.
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Lexie Widmer Sep 16, 2014 09:47 AM 
http://forum.support.xerox.com/t5/Hardware/ColorQube-8870-Rejects-Ink/td-p/9838

Addresses this problem?
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Vikas Sharma Sep 16, 2014 09:44 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Sep 16, 2014 09:37 AM 
There is a printer that has an error about
installing the wrong ink 20130045--it is in HL-ref
middle printer.  He has tried restarting and the
same error occurs.

There is also another printer 20130043[Edit Inv]  HL108 lab
printer.  It had the error about the wrong ink was
installed but now it is giving a really long code
error with a bunch of numbers after it was restarted.
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