Service Request Ticket

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Service Request Information

CONTACT	Name	Hoffman, Kim	Date	Sep 17, 2014 09:01 AM
	Department	Creative Arts/Art	Phone	88248
	Location		Email	hoffmak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130786 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
	Serial No.	D25MM0WXF8J9	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0093918; Adobe CCE serialized desktop install annual subscription REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;
	Wired NIC	68:5B:35:B7:13:E8
	Wireless NIC	B4:18:D1:EB:CB:7B
	Bluetooth NIC	B4:18:D1:EB:CB:7C

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Sep 19, 2014 11:50 AM	`	Add Attachment
Babatunde Idahor	Sep 19, 2014 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 19, 2014 09:48 AM	Kim Hoffman is out of the office at the moment.I'll give an update on the machine when he returns from his meeting.	Add Attachment
Babatunde Idahor	Sep 19, 2014 09:29 AM	So, I spoke with Lori regarding the domain issue.This is known problem with the Mavericks OS. There isn't any patch available to take care of this problem for now.Once, the problem is resolved with the OS ;we can make appropriate changes as required.	Add Attachment
Alexander Carlson	Sep 19, 2014 09:14 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Alexander Carlson	Sep 19, 2014 09:14 AM	Went over with Tunde - we backed up the user's files to his network drives. It's still having domain issues - requires his new password to log on and his old password for keychain. No option to reset it - it's not the normal keychain thing that comes up at the login screen. Tunde said he'd go back over there after the user is done with his meeting.	Add Attachment
Alexander Carlson	Sep 19, 2014 08:07 AM	Called, he's there, going over now.	Add Attachment
Alexander Carlson	Sep 18, 2014 03:50 PM	Called to see if they were there but did not leave another VM - they are not there.	Add Attachment
Alexander Carlson	Sep 18, 2014 09:15 AM	Left VM	Add Attachment
Alexander Carlson	Sep 18, 2014 08:33 AM	Went over there at 8 and stayed until 8:25 - he was not there at all during that time.	Add Attachment
Lexie Widmer	Sep 18, 2014 07:54 AM	Task reassigned to Alexander Carlson.	Add Attachment
Lexie Widmer	Sep 17, 2014 04:02 PM	Task reassigned to Lexie Widmer.	Add Attachment
Megan Thibeault	Sep 17, 2014 02:52 PM	Kim Hoffman in CH 204 is having issues with logging into his computer. The computer keeps asking for a keychain password. He is wanting someone to go in today (if you can access his office without him there) or tomorrow morning at 8am or 8:15am	Add Attachment
Lexie Widmer	Sep 17, 2014 12:54 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Sep 17, 2014 11:46 AM	Stopped by and left a VM around 9:30.	Add Attachment
Lexie Widmer	Sep 17, 2014 09:16 AM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Sep 17, 2014 09:01 AM	He is having trouble logging into his Mac, it keeps asking him for the key-chain password but hes not sure what that is. He would like someone to come down and help him with it before 12:30 if possible.	Add Attachment