Service Request Ticket - # 54704

Service Request Information

CONTACT Name McLaughlin, Noelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2014 03:17 PM
Department Phone
Location Email mclaughlinn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120561[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. bp43bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC D4:BE:D9:88:08:94


Wireless NIC 60:67:20:D2:F0:F9


Bluetooth NIC 20:16:D8:91:AA:F2

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Sep 17, 2014 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Sep 17, 2014 04:05 PM 
It didn't appear to be a problem with ts.  She
wasn't sure if she using the correct computer
connection or login credentials.  Had her change
her wou password but found out later that the
medicat server did use mash credentials.  Advised
her to talk to another department member or
contact medicat.
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Lexie Widmer Sep 17, 2014 03:34 PM 
Task reassigned to Lexie Widmer.
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Kevin Thibeault Sep 17, 2014 03:20 PM 
You can reach her at 888748 or 888058 if she
doesn't answer the first number.
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Kevin Thibeault Sep 17, 2014 03:17 PM 
She cannot connect to the terminal server in the
HWC and would like to be able to get online.
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