Service Request Ticket - # 54705

Service Request Information

CONTACT Name Fox, Samuel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2014 03:42 PM
Department Natural Science Division Phone 88036
Location Email foxs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MT00CF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:CD:AD:B2


Wireless NIC 88:63:DF:89:FC:E9


Bluetooth NIC 88:63:DF:89:FC:EA

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 30, 2014 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 30, 2014 01:10 PM 
Set up iMac and mapped the H, P, J, K drives.  
Made sure they will automatically map upon logon.  
Mapped NS 204 printer and Kodachrome.  Made NS 204 
his default printer
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Lori Burgeson Sep 30, 2014 06:03 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 30, 2014 06:03 AM 
Setup today at 11:30
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Lori Burgeson Sep 29, 2014 03:15 PM 
****This is an email****
Hello,

We have an iMac ready to deliver and set up for 
you.  Please let me know your availability this 
week so we can set up an appointment with you.

Thanks!
Lori
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Tricia Flaherty Sep 29, 2014 11:29 AM 
Contact changed from Erin Baumgartner to Samuel Fox.
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Ruby Tidwell Sep 22, 2014 08:59 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 22, 2014 08:59 AM 
GFA checklist completed; iMac is back on counter
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Lexie Widmer Sep 22, 2014 08:15 AM 
Task reassigned to Ruby Tidwell.
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Lexie Widmer Sep 19, 2014 03:54 PM 
Reimaging.
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Sarah Pettigrew Sep 17, 2014 03:42 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Sam Fox in NS 220. You can contact Erin (ext.88348) or 
Jeanie(ext.88206) for delivery. The WOU # of the new computer is 
20131015[Edit Inv] and the old computer is 20101472[Edit Inv] and the old monitor is 
20101501[Edit Inv]. The new equipment is on the counter in ITC008.
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