Service Request Ticket - # 54708

Service Request Ticket - # 54708

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Service Request Information

CONTACT	Name	Wilkins, John	Date	Sep 17, 2014 04:20 PM
	Department	Student Engagement	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 07, 2014 12:42 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lori Burgeson	Oct 07, 2014 12:42 PM	Installed the two computer replacements. They are up and running	Add Attachment
Lori Burgeson	Oct 07, 2014 11:01 AM	Computers are ready to be set up	Add Attachment
Lori Burgeson	Oct 06, 2014 03:12 PM	Imaging the following computers as replacements: 20090525 20091033	Add Attachment
Michael Ellis	Oct 06, 2014 01:30 PM	Task reassigned to Lori Burgeson.	Add Attachment
Michael Ellis	Oct 06, 2014 01:30 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Michael Ellis	Oct 06, 2014 01:30 PM	Bill has authorized their replacement with two older machines with win7. Please notify John when done. M	Add Attachment
Michael Ellis	Sep 18, 2014 01:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Michael Ellis	Sep 18, 2014 01:53 PM	Called and talked to Angie. Told her we had 4 options: 1) Buy new ones ($) - 2)Replace with Wyse clients ($) - 3) Upgrade ram and OS ($) - 4) Ask us for less old machines with win7 Waiting to hear back.	Add Attachment
Alexander Carlson	Sep 18, 2014 09:23 AM	Task reassigned to Michael Ellis.	Add Attachment
Alexander Carlson	Sep 17, 2014 04:24 PM	Actually seeing if we should swap out the boxes first, for win7	Add Attachment
Alexander Carlson	Sep 17, 2014 04:22 PM	Task reassigned to Alexander Carlson.	Add Attachment
Alexander Carlson	Sep 17, 2014 04:22 PM	coming over there	Add Attachment
Kevin Thibeault	Sep 17, 2014 04:20 PM	**This is an email** Hello, The two computers in the Non-Trad lounge (Room 120 in the WUC) seem to be running very slowly and need something updated. Google docs has a hard time opening and working on them. Could someone come and check them out? Wou#20070430 Wou#20070433 Thanks!	Add Attachment