Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	Sep 18, 2014 08:57 AM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110413 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1FNDHJW	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:9E:C6
	Wireless NIC	E4:CE:8F:67:92:97
	Bluetooth NIC	34:51:C9:F2:D6:F2

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 06, 2014 07:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 06, 2014 07:04 AM	This computer has been placed back in ITC 103	Add Attachment
Lori Burgeson	Oct 02, 2014 02:18 PM	Room is open all day tomorrow	Add Attachment
Lori Burgeson	Oct 02, 2014 02:18 PM	Machine is ready to be placed back in lab.	Add Attachment
Lori Burgeson	Oct 02, 2014 11:56 AM	reimaging machine	Add Attachment
Lori Burgeson	Sep 29, 2014 03:32 PM	Mac Housecalls will be out Wednesday at 10 to repair the monitor.	Add Attachment
Lori Burgeson	Sep 29, 2014 12:53 PM	Mac Housecalls called back and left a voicemail. Called them back and had to leave a voicemail.	Add Attachment
Lori Burgeson	Sep 25, 2014 10:30 AM	Called Mac Housecalls and had to leave a voicemail.	Add Attachment
Lori Burgeson	Sep 25, 2014 10:19 AM	Called Apple again to find out when we will receive a call from Mac house calls to set up a repair	Add Attachment
Lori Burgeson	Sep 23, 2014 11:04 AM	Called Apple to find out when we will receive a call to setup this repair.	Add Attachment
Lexie Widmer	Sep 18, 2014 12:26 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lexie Widmer	Sep 18, 2014 12:26 PM	Lori is the contact person for the Apple tech. They will call to schedule an appt.	Add Attachment
Lexie Widmer	Sep 18, 2014 12:02 PM	Case: 664414245 Repair: D134818034	Add Attachment
Lexie Widmer	Sep 18, 2014 11:35 AM	The computer will turn on, display the grey screen with apple logo, then turn off. Reset Pram and ran Apple Hardware Test: error detected 4MEM/9/40000000 0x85ed4316. Ran Disk utility and verified disk permissions, came up with errors, but couldn't repair it.	Add Attachment
Lori Burgeson	Sep 18, 2014 08:57 AM	Daniel was able to get what he could off the disk. Please call AppleCare and have them call my office phone to schedule the appointment. Pass me this task with any updated notes once AppleCare has been called please.	Add Attachment