Service Request Ticket - # 54719

Service Request Information

CONTACT Name Stanavige, Kjerstin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2014 10:02 AM
Department The Research Institute Phone 88474
Location Email stanavigek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120847[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 7C1FCX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089652 downgraded to Office Pro Plus 2010; TRANSFERRED to NEW laptop W#20150317 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC 90:B1:1C:7B:79:A3

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 02, 2014 10:32 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Oct 02, 2014 10:32 AM 
Heat sink was replaced and the computer is running 
well again with no noises.
 Add Attachment
Lori Burgeson Sep 23, 2014 11:03 AM 
****This is an email****
Hi Kjerstin,

I have received the new replacement part for your 
desktop computer.  When are you available to have 
the part replaced?  We can come to your office for 
this replacement.

Thanks!
Lori
 Add Attachment
Lori Burgeson Sep 23, 2014 07:27 AM 
Hi Kjerstin,

I requested the new part for your computer 
yesterday and am hoping to receive it today.  I 
will let you know when it comes in so we can set 
up a time to make that swap for you.

Thanks!
Lori
 Add Attachment
Lori Burgeson Sep 22, 2014 09:52 AM 
There was no WOU number provided for the machine.  
The manufacturing date brought up a WOU number in 
inventory which brought up the wrong machine.  Put 
in warranty request for heat sink in her OptiPlex 
machine.  Will contact her once it has been 
received.
 Add Attachment
Lori Burgeson Sep 19, 2014 03:35 PM 
****This is an email****
Hello,

I just received the replacement part for your 
laptop.  Please let me know when you are able to 
drop your laptop off for repair.  The swap should 
only take me 15 minutes or so to complete.

Thanks!
Lori
 Add Attachment
Lori Burgeson Sep 18, 2014 12:32 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Sep 18, 2014 12:32 PM 
Submitted warranty request through Dell.  It is 
currently pending approval.
 Add Attachment
Babatunde Idahor Sep 18, 2014 12:21 PM 
Machine has a crackling sound from the CPU fan 
just on top of the processor socket.I ran the 
diagnostic test , but it had no error- all the 
test was successful.Changed the processor fan 
speed from the BIO setup - that worked fine 
.Reverted all changes on the fan BIOS. the 
crackling sound reduced a bit.Since,the machine 
is under-warranty - maybe we could change the 
CPU fan.
Details : Dell Optiplex 9010
Service Tag :7C1FCX1
Service code:  15965466661
Mfg date: 20130408[Edit Inv]
Backed-up all her data to the h:drive as a 
precautionary measure.
 Add Attachment
Babatunde Idahor Sep 18, 2014 10:27 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Nicole Crane Sep 18, 2014 10:02 AM 
****This is an email****

My computer fan recently started whirring really 
loudly, accompanied by a kind of clicking noise. 
My guess is that the computer's dusty and needs 
to be blown out... but I'm also guessing you 
don't want me to take it apart myself.


Could you send someone over? I'll be around all 
day today and tomorrow, then out of town next 
week -- though you're obviously welcome to come 
by when I'm gone. I'm in Todd Hall 218.
 Add Attachment