Service Request Ticket

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Service Request Information

CONTACT	Name	Scharn, Tracy	Date	Sep 18, 2014 11:32 AM
	Department	Library & Media Services	Phone	88892
	Location		Email	scharnt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140373 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor (no case)
	Serial No.	C6GZN12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20101425: TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723; TRANSFERRED from other library user Adobe Captivate 5 WIN from P0076330
	Wired NIC	34:E6:D7:12:72:C0
	Wireless NIC	80:00:0B:52:5A:30
	Bluetooth NIC	80:00:0B:52:5A:34

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 08, 2015 11:23 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jan 08, 2015 11:23 AM	set up and delivered	Add Attachment
Megan Thibeault	Jan 07, 2015 12:08 PM	I was out of the office the day we were suppose to set this up. This is now happening tomorrow at 11	Add Attachment
Megan Thibeault	Dec 29, 2014 11:37 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 29, 2014 11:36 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Dec 29, 2014 11:36 AM	**This is an email** Let's try for 8:30 on Tuesday, Jan. 6th. Thanks!	Add Attachment
Megan Thibeault	Dec 15, 2014 10:30 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Dec 15, 2014 10:30 AM	Out of the office till 1/6/15	Add Attachment
Megan Thibeault	Dec 15, 2014 08:44 AM	emailed asking for availability	Add Attachment
Megan Thibeault	Dec 15, 2014 08:38 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Dec 12, 2014 10:55 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Dec 12, 2014 10:55 AM	Across from the restroom**	Add Attachment
Ruby Tidwell	Dec 12, 2014 10:54 AM	Ready for deployment, it is back on the shelf across from the library	Add Attachment
Ruby Tidwell	Dec 11, 2014 08:17 AM	Imaging	Add Attachment
Ruby Tidwell	Dec 11, 2014 08:08 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Tricia Flaherty	Dec 09, 2014 02:23 PM	uses full installer for upgrade - Installers and keys can be found on: T:\camtasia\Studio8WIN & T:\Snagit\SnagitWINv11MAC2.1	Add Attachment
Tricia Flaherty	Dec 09, 2014 02:18 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Nov 24, 2014 01:17 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Tracy Scharn in HL 117E. The WOU # of the new laptop is 20140373 and the old laptop is 20101425. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment
Shandelle Plasker	Sep 18, 2014 11:32 AM	**This is an email** Hello, I've noticed that the laptop that is my only work computer has been steadily losing the ability to maintain a battery charge. It is now unable to hold a charge for longer than about 30 minutes and is giving me a message, "Consider replacing your battery." Barcode ID: 20101425 Please let me know what other information you might need from me. Thank you, Tracy	Add Attachment