Service Request Ticket - # 54723

Service Request Information

CONTACT Name Morgan, Becka   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2014 01:14 PM
Department Computer Science Division Phone 88964
Location Email morganb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110722[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 8R2GDS1 Description Dell Latitude E6520, Intel Core i5-2520M, 2.50GHz
Serial No. 8R2GDS1 Location PDR

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Unknown Software MS Office Pro Plus 2010 from P0085122, 80/20 SHARE from desktop W#20101005 of Adobe CS4 Web Standard Win from P0069201

Wired NIC D4:BE:D9:2E:E7:F0


Wireless NIC 8C:70:5A:3F:B7:F4


Bluetooth NIC 9C:B7:0D:EC:D9:1C

TECHS Submitted by Miles Rakestraw Contact mrakestraw13@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 25, 2014 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 25, 2014 10:16 AM 
John received the price quote for a new laptop 
battery for Becka.  He has forwarded that to the 
CS department for approval and an index code.  If 
approved, the order will go through and Becka will 
receive the battery replacement.
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Lori Burgeson Sep 23, 2014 07:28 AM 
Heat sink was replaced yesterday.  She is hoping 
to receive a new battery for her laptop.  I will 
have to call Dell to get a quote for a replacement 
and send it to the department head for approval 
and an index code to charge if approved.
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Lori Burgeson Sep 19, 2014 03:33 PM 
****This is an email****
Hi Becka,

I just received the replacement part for your 
laptop.  Let me know when you can swing your 
computer by and I can get it installed for you.  
Should only take me 15 minutes or so to get that 
swap done.

Thanks,
Lori
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Lori Burgeson Sep 18, 2014 01:19 PM 
Submitted a warranty request through Dell.  Need to 
contact Becka when the part comes in for 
replacement.
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Miles Rakestraw Sep 18, 2014 01:14 PM 
The heat sink in her laptop is not working
properly and is causing overheating issues.  The
laptop is under warranty and a new fan needs to be
ordered from Dell.  Becca can be reached at
971-241-8689 when the part has been received so
she can bring her laptop in so we can replace the
part.
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