Service Request Ticket - # 54734

Service Request Information

CONTACT Name Trine, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2014 02:46 PM
Department Deaf Studies and Professional Studies Phone 88730
Location Email trinee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131017[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20LF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155, UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --Camtasia for Mac Acad V2.10.4 from VISA2015005093 FEB2016

Wired NIC 68:5B:35:D2:C2:84


Wireless NIC 88:63:DF:8C:12:B3


Bluetooth NIC 88:63:DF:8C:12:B4

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 02, 2014 11:56 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 02, 2014 11:56 AM 
Computer was set up.  Mapped all drives including 
special_education i drive.  Made sure they map 
automatically upon login.  Installed printers:  
RR-RRCD-Grants, RR-RRCD, and ED-Scooter
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Lori Burgeson Sep 30, 2014 01:12 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Sep 30, 2014 01:12 PM 
This is scheduled to be installed at 11am 
Thursday.  See Kathy Heide to get access to room.
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Dyl Karbia Sep 26, 2014 09:05 AM 
Task reassigned to UCS Tech.
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Dyl Karbia Sep 22, 2014 03:08 PM 
Completed setting up the system and ready to be
deliver to the user.
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Lexie Widmer Sep 22, 2014 09:31 AM 
Task reassigned to Dyl Karbia.
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Lexie Widmer Sep 22, 2014 08:20 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Sep 19, 2014 03:54 PM 
Reimaging.
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Sarah Pettigrew Sep 19, 2014 02:46 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to Erin 
Trine in ED 238. You can also contact Kathy Heide (ext. 88324) for setup 
and delivery. The WOU # of the new computer is 20131017[Edit Inv]. The WOU # 
of the old computer is 20101151[Edit Inv] and is located in ED 242 (this is not the 
same location as the new computer). The new equipment is on the 
counter in ITC 008.
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