Service Request Ticket

Service Request Information

CONTACT	Name	Gingerich, Terry	Date	Sep 22, 2014 08:19 AM
	Department	Criminal Justice	Phone	88854
	Location		Email	gingert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120709 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	1ytpxw1	Location	PDR
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010
	Wired NIC	E0:DB:55:E7:63:93
	Wireless NIC	B8:76:3F:36:26:84
	Bluetooth NIC	20:16:D8:9B:76:40

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 24, 2014 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 24, 2014 03:12 PM	picked up his machine and returned his loaner.	Add Attachment
Megan Thibeault	Sep 23, 2014 01:29 PM	coming to pick up his machine.	Add Attachment
Megan Thibeault	Sep 22, 2014 08:35 AM	cell 360-931-7809	Add Attachment
Megan Thibeault	Sep 22, 2014 08:19 AM	Needs re imaged Loaner 20111085	Add Attachment