Service Request Ticket - # 54744

Service Request Information

CONTACT Name Alexander, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2014 11:20 AM
Department Behavioral Sciences Division Phone 88355
Location Email alexanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20080088[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Ultrasharp 2208FP 22in monitor
Serial No. cn0f532h7161886cd7gs Location PDR

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Sep 25, 2014 09:32 AM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 25, 2014 09:32 AM
I spoke with Paul Lambert regarding this task
after doing some troubleshooting. I realize that
the machine was pulling the wrong IP address.He
went over to the building and did some
configuration on the port. Now the machine is able
to connect to the internet and it works just fine.
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Paul Lambert Sep 25, 2014 08:41 AM
Task reassigned to Dyl Karbia.
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Paul Lambert Sep 25, 2014 08:41 AM
Changed ports on the switch.  It should work now.
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Dyl Karbia Sep 24, 2014 04:34 PM
Task reassigned to Paul Lambert.
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Dyl Karbia Sep 24, 2014 02:03 PM
Task reassigned to Dyl Karbia.
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Katie Halvorson Sep 24, 2014 01:13 PM
Task reassigned to UCS Tech.
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Katie Halvorson Sep 24, 2014 01:13 PM
Linda called and said that someone came to take a
look and then they took off and never heard what
was next and the issue wasn't resolved.  She would
like to have this worked on or given some kind of
update.
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Vikas Sharma Sep 22, 2014 11:21 AM
Task reassigned to Vikas Sharma.
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Meghann Thilberg Sep 22, 2014 11:20 AM
Joel called because computer will not connect to
the internet and wants someone to go check it out.
He have me the monitor's WOU#. Thanks!
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