Service Request Ticket - # 54754

Service Request Information

CONTACT Name Tuma, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2014 03:18 PM
Department Facilities Services Phone 89383
Location Email tumab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3593M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3593M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:67

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 23, 2014 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 23, 2014 03:33 PM 
I spoke with Paul this morning after doing some
troubleshooting and he and I went over and figure
out that the machine was pulling the wrong IP
address.
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Dyl Karbia Sep 22, 2014 04:24 PM 
I was able to get hold of the user that is
encountering network problems. I wasn't able to
complete the troubleshooting the machine because
of the time they close from work. Promise to check
the office first thing tomorrow and get the task
completed.
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Dyl Karbia Sep 22, 2014 03:56 PM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Sep 22, 2014 03:18 PM 
They are able to log into the computer but it will
not connect to our network. They feel like it
might be pulling the wrong IP address. The
computer was working last Wed and has not sense then.
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