Service Request Ticket - # 54756

Service Request Information

CONTACT Name Chen, Hamei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2014 04:24 PM
Department Business/Economics Division Phone 8-8350
Location Email chenh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. G44GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:76:6B


Wireless NIC 0C:84:DC:8E:34:B5


Bluetooth NIC 24:FD:52:34:F2:29

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 22, 2014 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 22, 2014 04:48 PM 
Got hold of the user and give her administrative
privilege on her system.
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Dyl Karbia Sep 22, 2014 04:35 PM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Sep 22, 2014 04:24 PM 
She does not have admin rights to her computer to
download and update things. She would like to be
contacted by email just in case she is not in her
office.
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