Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Sep 23, 2014 08:22 AM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110882 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G715V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:32:FA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Sep 23, 2014 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Sep 23, 2014 11:41 AM	Delivered and all set it up.	Add Attachment
Vikas Sharma	Sep 23, 2014 10:04 AM	Ran malware and got about 250 effective items and also it took me 20 min to login so i am just reimaging now.	Add Attachment
Vikas Sharma	Sep 23, 2014 08:25 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Sep 23, 2014 08:22 AM	**This is an email** Machine # 20110882 I don't know the name of the most of the software as I was unable to unistall it. The one which looks like it was installed I can't get off is Web Protect for Windows. However there is still something lingering out there because when I go to WOU web pages, it has some hot links on words which should have such actions. Gary	Add Attachment
Katie Halvorson	Sep 23, 2014 08:22 AM	**This is an email** Hi I inadvertently added some software to my computer which now seems to be slowing things really down. There are also some weird links now showing on web pages. I tried to uninstall most of these programs, but it is taking 15 minutes from the time I initially log in for my computer to show my home screen. I think if I could reset my computer to setting on Sunday this would all be resolved. Thanks Gary	Add Attachment