Service Request Ticket - # 54763

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2014 09:32 AM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080581[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q78915A Hostname provost.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718 Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:F9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Sep 23, 2014 11:16 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Sep 23, 2014 11:16 AM 
Removed and re-installed printer through Krusty 
(AD-Provost) unsuccessfully before adding it 
manually using the IP address, which was 
successful.
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Ruby Tidwell Sep 23, 2014 10:34 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Sep 23, 2014 09:32 AM 
****This is an email****
Good morning,
My printer is doing strange things.  It keeps
printing odd stuff.  It won't print what I tell it
to print.  It keeps spitting out pages of
characters that have nothing to do with what I
tell it to print.  I've cleared and canceled all
jobs, turned it off and on, but it continues to
act the same way.  The WOU ID number is 20080581[Edit Inv].
Thanks,
Kathy
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