Service Request Ticket

Service Request Information

CONTACT	Name	Bulen, Juli	Date	Sep 23, 2014 01:19 PM
	Department	The Research Institute	Phone	88787
	Location		Email	bulenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	49BDNM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro ,Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8C:01:EA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Sep 23, 2014 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 23, 2014 02:20 PM	Had a spare power supply that was the same model, so replaced the PSU. Computer is functioning normally again. Ruby put the computer back in Julia's office.	Add Attachment
Ruby Tidwell	Sep 23, 2014 01:53 PM	Task reassigned to Lori Burgeson.	Add Attachment
Ruby Tidwell	Sep 23, 2014 01:53 PM	Picked up computer and brought back to our office. Julia did not need a loaner computer. She had things stored on the computer that she would like to have recovered, if possible.	Add Attachment
Ruby Tidwell	Sep 23, 2014 01:24 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Sep 23, 2014 01:19 PM	She was on the internet and all of a sudden the computer made a loud pop noise and the computer started to smoke. It is all off and won't turn on now. She said it smells like burning as well. She is around till 4 today.	Add Attachment