Service Request Ticket

Service Request Information

CONTACT	Name	Carpenter, Rachel	Date	Sep 23, 2014 03:25 PM
	Department	Business Services	Phone	88267
	Location		Email	carpentr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070856 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FNWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150
	Wired NIC	00:1E:C9:7A:85:DD

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Sep 23, 2014 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Sep 23, 2014 04:16 PM	We left the old machine there. It sounds like Rachel has already started arrangements for a new computer.	Add Attachment
Lexie Widmer	Sep 23, 2014 03:59 PM	It is windows xp. Brought them loaner 20110166 for while they figure out their update options. I let Michael know.	Add Attachment
Lexie Widmer	Sep 23, 2014 03:46 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Sep 23, 2014 03:25 PM	Windows task manager says CPU is only running 50% and there was nothing running. It is also running very slow. Takes forever to start up. It also has a hard time opening up any documents. Computer is at cashier's window.	Add Attachment