Service Request Ticket

Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Sep 24, 2014 08:30 AM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20120643 (opens in a new window)	Bldg/Room	SHCC
	Service Tag		Description	Dell E-Port PlusII Replicator & 130W power adapter
	Serial No.	QAD0218601839	Location	Tom Breyers

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Sep 24, 2014 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Sep 24, 2014 03:32 PM	Delivered and setup.	Add Attachment
Katie Halvorson	Sep 24, 2014 01:56 PM	He is in till 6 today.	Add Attachment
Lexie Widmer	Sep 24, 2014 01:28 PM	Left VM: Almost done with updates, wanted to see how much longer he was in the office for.	Add Attachment
Lexie Widmer	Sep 24, 2014 09:47 AM	Computer is running slow, wou background isn't displaying, and computer shows symptoms and programs of malware. Similar to 54762. Going to reimage. Thomas also commented that he accidentally may have downloaded a virus. Talked to Thomas, one special program MHS CPT that he has the installation media for, moved Desktop files to his H:drive.	Add Attachment
Lexie Widmer	Sep 24, 2014 09:06 AM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Sep 24, 2014 08:30 AM	It won't let him log on to any internet. He is on wireless and it says it is connected but it still doesn't get connected. He tried restarting and logged onto Cisco and still having issue with internet. He had the problem before and had someone fix it for a couple days but the problem is back now.	Add Attachment