Service Request Ticket

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Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Sep 24, 2014 01:29 PM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140008 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL143495	Location	PDR
	Model	ColorQube 8870	Hostname	ch303.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.76.25 Metered pin: 6896	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:53:A0:94

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 23, 2014 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 23, 2014 09:54 AM	Mac book connected via ethernet cable for easy access to printer.	Add Attachment
Babatunde Idahor	Oct 22, 2014 12:21 PM	Printer was connected successfully.But, it takes a long time for the print-out to come through.I think its better she uses connects her printer with an ethernet cable.	Add Attachment
Babatunde Idahor	Oct 21, 2014 04:59 PM	Printer was added using IP address. It says i'm connected but -i'm unable to print from her laptop.Tried downloading the driver for the printer onto the mac.But, after installing; same problem.Going back in tomorrow to work on it printer.	Add Attachment
Babatunde Idahor	Oct 21, 2014 01:17 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Alyssa Little	Oct 21, 2014 11:14 AM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Oct 21, 2014 11:14 AM	She will be available for someone to come check it out for most of today	Add Attachment
Dyl Karbia	Oct 17, 2014 09:59 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Oct 15, 2014 02:22 PM	Sent another email for availability	Add Attachment
Ruby Tidwell	Oct 14, 2014 03:41 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Oct 14, 2014 03:41 PM	Can someone pick this up tomorrow? I won't be in the office during these times. Thanks!	Add Attachment
Ruby Tidwell	Oct 14, 2014 03:40 PM	**This is an email** I will be in my office (CH 312) Wed. from 10-noon if someone could stop by. Do you have a Mac specialist? : ) thanks, Becca 88442	Add Attachment
Ruby Tidwell	Oct 14, 2014 10:29 AM	Sent email for availability	Add Attachment
Shandelle Plasker	Oct 13, 2014 11:32 AM	She called today and said that her printer is still printing 3 printer status copies before her actual print job comes through. Also her printer is not not responding to Krusty. It is a mac so you might have to download the drive to the printer.	Add Attachment
Ruby Tidwell	Sep 26, 2014 12:33 PM	Printer was missing correct drivers, so I installed those, but the problem persisted (some files would print while others appeared to print but wouldn't). I added the printer through IP, which solved the problem; however, whenever she tried to print a word document, the printer would attempt to print "printer status" pages (as seen in the print queue). If these jobs were deleted, the desired document would print successfully. I told her I would follow up with her about this issue. In the meantime, she is able to print everything she needs.	Add Attachment
Shandelle Plasker	Sep 26, 2014 11:09 AM	Called back and said only certain documents will print. I sent Ruby down to look at it.	Add Attachment
Shandelle Plasker	Sep 26, 2014 11:09 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Shandelle Plasker	Sep 26, 2014 11:09 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Sep 26, 2014 09:39 AM	Task reassigned to Vikas Sharma.	Add Attachment
Shandelle Plasker	Sep 26, 2014 09:39 AM	Task reassigned to Vikas Sharma.	Add Attachment
Shandelle Plasker	Sep 26, 2014 09:39 AM	She called and said the printer is working now and they so not need anyone to come down.	Add Attachment
Ruby Tidwell	Sep 26, 2014 09:32 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Vikas Sharma	Sep 25, 2014 09:34 AM	Printer it self is printing fine and i am waiting her to be back in her office.	Add Attachment
Vikas Sharma	Sep 25, 2014 08:12 AM	Task reassigned to Vikas Sharma.	Add Attachment
Ruby Tidwell	Sep 24, 2014 03:57 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Sep 24, 2014 03:57 PM	Left VM	Add Attachment
Ruby Tidwell	Sep 24, 2014 03:47 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Sep 24, 2014 03:10 PM	I was able to send a test print and it went through to lab ch303	Add Attachment
Katie Halvorson	Sep 24, 2014 01:29 PM	**This is an email** Thanks for the quick help. I was able to print to ansel, using the new name, but still can't get the 303 lab printer to print...it says "connecting" and then "ready". It's weird, b/c I printed a calendar on it earlier this a.m. and now it's not responding. Here's the printer info: #20140008 (Xerox color qube).	Add Attachment
Katie Halvorson	Sep 24, 2014 01:29 PM	**This is an email** Hi, I'm in my CH office, trying to print my syllabus from my Mac laptop (WOU#2010419) but my files aren't printing out. I've tried BART-CA-Ansel and the printer repeatedly pauses on me, and won't accept the file. Then I tried printing to KRUSTY-Lab-303 and the computer screen shows it finding the right printer, connecting and "printing" but when I walk over to the printer, nothing has come through. I've tried sending the files as both pdf and docx, but no luck. There are no error messages on the printer itself. I recently updated Adobe Acrobat Pro...could that have affected it? Can you help me? thanks, Becca McCannell CH 312 office 8-8442	Add Attachment