Service Request Ticket - # 54782

Service Request Information

CONTACT Name Fewx, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2014 03:47 PM
Department The Research Institute Phone 88615
Location Email fewxa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140285[Edit Inv] (opens in a new window) Bldg/Room BELL 313
Service Tag 76LJJ12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 76ljj12 Location Division laptop- W20140369 was lost

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0095315;software from desktopW#20100691 SQL comparison Bundle from VISA2009000922 moved from W#20041040, Snagit WIN v11.0 from VISA2012003085; Microsoft SQL Server 2014 Developer Edition from P0095541; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016; TRANSFERRED SPSS Statistics Standard Authorized User PERPETUAL LICENSE P0103667 from Brian Johnson to Andrea Fewx DEC2017 see T:\Spss\SPSS2x_TRI_PERPETUAL RENEWALS;

Wired NIC EC:F4:BB:65:31:39


Wireless NIC 80:00:0B:23:8B:15


Bluetooth NIC 80:00:0B:23:8B:19

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact mthilberg12@wou.edu 88925

Tracking

Entered by Date Memo
Meghann Thilberg
Email

Public
Entered by Date Memo
Meghann Thilberg Oct 08, 2014 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Meghann Thilberg Oct 08, 2014 09:18 AM 
Task reassigned to Meghann Thilberg.
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Meghann Thilberg Oct 08, 2014 09:18 AM 
She figured it out, but for some reason it won't
let me "complete" this ticket. 

**NO NEED TO GO LOOK AT IT**
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Katie Halvorson Oct 08, 2014 08:58 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Oct 08, 2014 08:58 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Oct 08, 2014 08:58 AM 
She needs help fixing the screens so the computer
doesn't shut down when she closes the lid.  I
tried to do over the phone but she wants someone
to come and look at it.
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Lori Burgeson Oct 07, 2014 09:53 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 07, 2014 09:53 AM 
Laptop was delivered and setup.  Printers 
mapped via GPO:  TR-TRIBusiness, TR-TRIColor, 
TR-TRILJ8000, TR-CDC.  Added TRI-Croom from 
krusty and tested printing.  Network drives 
mapped via GPO
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Lori Burgeson Oct 06, 2014 07:03 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 06, 2014 07:03 AM 
Setup is scheduled for Tuesday, Oct 7 at 9:15am
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Ruby Tidwell Oct 03, 2014 11:19 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Oct 03, 2014 11:19 AM 
Installed Microsoft SQL Server 2014 Developer 
Edition.  The product key was already entered 
when it prompted me for one during the 
installation.  I saved the product key into the 
purchase info note

Laptop is back on the shelf and ready for 
deployment
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Ruby Tidwell Oct 03, 2014 10:31 AM 
Task reassigned to Ruby Tidwell.
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Tricia Flaherty Oct 02, 2014 05:50 PM 
I have received one additional software title 
that was ordered for Andrea for this laptop: 
Microsoft SQL Server 2014 Developer Edition from 
P0095541, Order#7969 on T:\Microsoft\SQL Server 
2014 Developer Edition  There was no serial key 
with this software purchase so my guess is that 
it won't ask you for one but let me know if that 
is not the case
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Lori Burgeson Oct 02, 2014 01:39 PM 
****This is an email****
Hi Andrea,

We have a Dell laptop and docking station ready 
to bring to you and set up.  Before we can 
complete the setup, you will need to transfer 
anything you might have saved locally (to your 
desktop or C drive) to a network drive such as 
your H drive.  Once that has been done, we can 
set up your new laptop.  Please let me know 
your availability for next week so we can make 
an appointment with you.

Thanks!
Lori
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Ruby Tidwell Sep 25, 2014 11:03 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Sep 25, 2014 11:03 AM 
GFA checklist completed and additional software 
installed.  Ready for deployment on shelf across 
from restroom
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Ruby Tidwell Sep 25, 2014 08:28 AM 
Re-imaging
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Ruby Tidwell Sep 25, 2014 08:21 AM 
Task reassigned to Ruby Tidwell.
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Babatunde Idahor Sep 25, 2014 08:15 AM 
Task reassigned to Babatunde Idahor.
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Ruby Tidwell Sep 25, 2014 08:15 AM 
Task reassigned to Ruby Tidwell.
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Tricia Flaherty Sep 25, 2014 04:28 AM 
The old desktop may be re used by TRI as TRI
student workstations, please discuss this with
Dawn Brown or Cindi Mafit before taking older
desktop away
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Tricia Flaherty Sep 25, 2014 04:27 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 25, 2014 04:27 AM 
software to transfer from desktop W#20100691[Edit Inv] can
be found at:
T:\Snagit\SnagitWINv11MAC2.1
T:\Redgate\SQL Comparison Bundle
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Sarah Pettigrew Sep 24, 2014 03:52 PM 
**The equipment is on the shelves across from the restroom in ITC 
009**
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Sarah Pettigrew Sep 24, 2014 03:47 PM 
NEW EQUIP SETUP: A Dell laptop, monitor, and dock need to be setup and 
delivered to Andrea Fewx. The WOU # of the laptop is 20140285[Edit Inv], the 
monitor is 20140286[Edit Inv], and the dock is 20140314[Edit Inv]. The equipment is on the 
shelves across from the hallway in ITC 009.
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