Service Request Ticket - # 54784

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2014 03:51 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140282[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3JZJJ12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3JZJJ12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0095315; Software from desktop W#20101291 Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC EC:F4:BB:65:2C:55


Wireless NIC 80:00:0B:22:D1:2A


Bluetooth NIC 80:00:0B:22:D1:2E


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Oct 06, 2014 01:57 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 06, 2014 01:57 PM
Set laptop up and changed power options to do 
nothing when lid is closed.  TR-TRIBusiness, 
TR-TRIColor, and TR-TRILJ8000 printers 
installed via GPO.  Installed local Xerox 
Phaser 3600 printer.  Network drives installed 
via GPO.  Installed wireless mouse and 
keybaord.  Installed Webcam drivers.
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Lori Burgeson Oct 02, 2014 04:40 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 02, 2014 04:40 PM
Setup is set for Monday at 1:15
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Lori Burgeson Oct 02, 2014 01:42 PM
****This is an email****
Hello,

We have a Dell laptop and docking station ready 
to bring to you and set up.  Before we can 
complete the setup, you will need to transfer 
anything you might have saved locally (to your 
desktop or C drive) to a network drive such as 
your H drive.  Once that has been done, we can 
set up your new laptop.  Please let me know 
your availability for next week so we can make 
an appointment with you.

Thanks!
Lori
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Lori Burgeson Sep 26, 2014 10:15 AM
The old machine will need to be reimaged before 
being placed in another location to wipe licensed 
software as it has been transferred to another 
machine.
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Babatunde Idahor Sep 25, 2014 02:30 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Sep 25, 2014 02:01 PM
***** NOTE *****
The old desktop may be re used by TRI as TRI
student workstations, please discuss this with
Dawn Brown or Cindi Mafit before taking older
desktop away
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Babatunde Idahor Sep 25, 2014 01:59 PM
Machine name - W20140282
Domain joined - yes
admin users - studenttechs
windows activated - yes
Sophos - yes
extra software - Adobe Fireworks CS5 ,Corel 
Draw Graphics Suite X5,Adobe Acrobat XI 
Pro(v.11),Adobe InDesign CS6 (v.8)
software updates - yes
browsers tested - yes
power options - set
DNS set - yes

PC is set up and ready to be delivered to the 
user.
Equipment is across the restroom in ITC 009.


Ready to be deployed by members of desktop 
support.
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Babatunde Idahor Sep 25, 2014 08:22 AM
Task reassigned to Babatunde Idahor.
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Tricia Flaherty Sep 25, 2014 04:51 AM
The old desktop may be re used by TRI as TRI
student workstations, please discuss this with
Dawn Brown or Cindi Mafit before taking older
desktop away
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Tricia Flaherty Sep 25, 2014 04:49 AM
Task reassigned to UCS Tech.
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Tricia Flaherty Sep 25, 2014 04:49 AM
Software to be transferred from desktop 
W#20101291[Edit Inv] 
Adobe Fireworks CS5 WIN from P0083671  T:\Adobe 
Fireworks\FireworksCS5WIN , 
Corel Draw Graphics Suite X5 from VISA2011002803 
T:\CorelDraw\CorelDraw Graphics Suite X5 , 
Adobe Acrobat XI Pro(v.11) from P0093209  
T:\Adobe Acrobat\Acrobat11Pro , 
Adobe InDesign CS6 (v.8) License from P0093384  
T:\Adobe InDesign\InDesign CS6 
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Sarah Pettigrew Sep 24, 2014 03:51 PM
NEW EQUIP SETUP: A Dell laptop, monitor, and dock need to be 
setup and delivered to Debbie Kenyon in TODD 225. The WOU # of 
the laptop is 20140282[Edit Inv], the monitor is 20140283[Edit Inv], and the dock is 
20140313[Edit Inv]. There are a wireless keyboard and mouse also. The 
equipment is on the shelf across from the restroom in ITC 009.
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