Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Sep 25, 2014 11:21 AM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130177 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28BM8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:8A:DB:A3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Sep 25, 2014 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Sep 25, 2014 12:57 PM	Installed software on instructor stations in NS 125 and 123. Wireless mouse and keyboard had missing drivers; I was working on this but Julie Grammer and Erin Baumgartner decided that they did not want duplicate mice and keyboards (as there was already a wired mouse and keyboard installed) so they asked me to bring the wireless set back to the office for someone else to use.	Add Attachment
Ruby Tidwell	Sep 25, 2014 11:27 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Sep 25, 2014 11:21 AM	NS 125 The wireless keyboard and mouse are not responding. They have tried changing out batteries and still no response. They were brand new batteries. Instructor station is the one not working. 20080215 for keyboard and mouse She also has a CD for some software that needs to be installed on the same computer. It is called lumenera. She has the install CD but will set the CD by the computer. Also, the same software needs to be put on NS123 instructor computer--WOU#20140233	Add Attachment