Service Request Ticket

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CONTACT	Name	Denton, Jeff	Date	Sep 25, 2014 11:23 AM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110553 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.2GHz Quad-core
	Serial No.	C02H3HNGDV7L	Location	PDR
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), MS Office for MAC 2011 from P0083800, Parallels Desktop 7 from P0083800, Win 7 pro license from P0083797, Microsoft Office 2010 WIN license from P0083800 installed as Office 2007, Panic-Coda2 from VISA2012003171, MAMP Pro 2.1.1 from VISA2012003174
	Wired NIC	3C:07:54:6E:5A:89
	Wireless NIC	68:A8:6D:4D:25:96
	Bluetooth NIC	68:A8:6D:4D:25:97

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 03, 2014 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Sep 30, 2014 03:10 PM	** Email outbound ** Hello Jeff, This is Tunde from UCS. I was at your office today around 2:55 P.M. - I was told you were out. Just checking to know how your mac machine is going? Are you still experiencing any slowness / drag on your machine of late? Lets us know and we will get back to you asap. regards.	Add Attachment
Babatunde Idahor	Sep 30, 2014 02:58 PM	Jeff wasn't in the office when I passed by today.	Add Attachment
Babatunde Idahor	Sep 29, 2014 03:30 PM	Left a VM.	Add Attachment
Babatunde Idahor	Sep 25, 2014 03:04 PM	I started the apple diagnostic test on the Mac which should take about an hour but he had to leave early.So, I mentioned he could allow the diagnostic to complete the process ; just to ensure we don't have any hardware problem.I'll follow with him next week(he has my e-mail)- because he works from home on Fridays.	Add Attachment
Babatunde Idahor	Sep 25, 2014 02:40 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Sep 25, 2014 11:23 AM	Hello, Thank you for the quick reply. I did upgrade to Mavericks from Mountain Lion about 1 month ago. Since I use Xcode to develop mobile apps, I regularly need to upgrade the OS on my machine since Xcode cannot upgrade occasionally until you upgrade the OS. Anyway, my WOU# is 20110553. I'm usually on campus Tues, Wed, Thurs over in Todd 249. I'm pretty packed today but I'm pretty open next week. Thanks again! Jeff	Add Attachment
Katie Halvorson	Sep 25, 2014 11:23 AM	**This is an email** Hello, For about the past week my MacBook Pro has intermittently (about once an hour) heated up, fan running like crazy, programs lock up, system slows to a crawl. Today I finally looked up the process that was causing this and it turns out that Sophos is consuming about 95% of system resources during these incidents. After poking around the web for a bit, I found the following forum thread... http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SophosScanD-process-consuming-up-to-95-CPU/td-p/18785/page/7 Seems a lot of Mac users are experiencing the same problem. I did upgrade to Mavericks about 1 month ago - not sure I see a correlation with this problem but it may be a factor. Have you guys experienced this issue with other Mac users on campus and, if so, what is a proposed solutions? Sophos is updated to the latest version on my machine, by the way. Thanks!	Add Attachment