Service Request Ticket - # 54793

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2014 01:02 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH8PM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH8PM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:99:8D


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Nov 14, 2014 12:54 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 14, 2014 12:54 PM
Transferred Firefox favorites.  Installed RDP 
client for Medicat, Remote Scan, Epson Scan 
drivers, Screwdriver drivers.  Tested Medicat 
login and scanning.  Also made sure Banner was 
working and had its exception in the browser.
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Lori Burgeson Oct 29, 2014 06:59 AM
****This is an email****
Hi Trisha,

I am hoping you received my last email 
regarding three new computers we have ready to 
set up at the Health Center for you, Diane, and 
Crystal.  We do need to make sure we get the 
Medicat shortcut and Remote Scan loaded on the 
computers while we are setting them up there.  
Please let me know when a good time would be to 
set these three computers up.

Thank you!
Lori
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Lori Burgeson Oct 23, 2014 01:05 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 23, 2014 01:05 PM
****This is an email****
Hi Trisha,

We have three new computer setups:  one for 
Diane McBurnette, one for Crystal Ross, and one 
for you.  I know Remote Scan and the Remote 
Desktop client will need to be installed on all 
of the machines while we are there setting 
everything up.  I was wondering how the 
licensing works for Remote Scan.  From what I 
remember, someone at SHC had to call the Remote 
Scan provider to transfer the licenses from one 
machine to the new machine.  If a license 
transfer needs to be done, could someone there 
do that prior to us setting up the new machines 
so we are ready to roll with the install of 
that software?

Also, before we can swap out the computers, 
anything that might be saved locally to each of 
the three current machines will need to be 
transferred to a network drive, such as the H 
drive.  This would include any documents saved 
to the desktop.

John and I would like to deliver these machines 
next week and get them up and running.  Could 
you please let me know availability so we can 
set up an appointment with you?

Thanks!
Lori
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Babatunde Idahor Oct 20, 2014 05:11 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Oct 20, 2014 05:11 PM
Task reassigned to Babatunde Idahor.
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Lori Burgeson Oct 15, 2014 10:08 AM
Everything can be found in T:\medicat.  Will need 
to be installed within user profile
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Lori Burgeson Oct 15, 2014 10:07 AM
Remote scan will need to be installed.  They use 
medicat through a Terminal session.  Trisha will 
have the server name to which they connect.
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Nick Moore Oct 15, 2014 09:11 AM
Task reassigned to UCS Tech.
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Nick Moore Oct 15, 2014 09:10 AM
contacted Trisha and she let us know that medicat need to be 
installed, but it can be done there. and that all their printers 
need to work through medicat.

the computer is done and put back on the shelf to be installed.
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Nick Moore Oct 13, 2014 09:40 AM
Task reassigned to Nick Moore.
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Tricia Flaherty Oct 09, 2014 06:26 PM
wrong memo with user info below please ignore and
this is the correct info 
this is to replace Station W#20080927[Edit Inv] for Diane
McBurnett please discuss with
end user and Trisha Guy what software is needed
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Lori Burgeson Oct 09, 2014 07:12 AM
Use OOBEstaffMSO2013_10-9-14 Image
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Tricia Flaherty Oct 08, 2014 03:19 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 08, 2014 03:19 PM
this is to replace Station W#20080376[Edit Inv]...talk to
her about what software she needs to transfer as
the list on old pc includes: software move from
W#20030790[Edit Inv] Macromedia Contribute 3 with CPS from
P0056987, Adobe Acrobat Pro v7 from P0058417, DYMO
Labelwriter 400 v7.6 software from P0059975, Adobe
Acrobat Std X from bundled with Fujitsu ScanSnap
S1500 P0084919
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Sarah Pettigrew Sep 25, 2014 01:02 PM
NEW EQUIP SETUP: A Dell computer and monitor need to be setup 
and delivered to Diane McBurnett in SHC. Contact Trisha Guy for 
setup information. The WOU # of the computer is 20140297[Edit Inv] and 
the monitor is 20140300[Edit Inv]. The equipment is on the counter in ITC 
008.
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