Service Request Ticket - # 54795

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2014 01:07 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH7QM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7QM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:94:86


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Nov 20, 2014 09:52 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 20, 2014 09:52 AM
Copied shortcuts and favorites.  Network drives 
and printers are all mapped via GPO.  Her local 
printer uses a parallel cable and we need to 
give her a serial cable to connect it to her 
computer.  The serial cable is sitting on my 
desk.  She also had an access file that we 
created a shortcut for on her desktop.  It has 
been opened and is working.
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Lori Burgeson Nov 19, 2014 09:18 AM
Set up computer and monitor tomorrow at 8am.
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Lori Burgeson Nov 19, 2014 06:51 AM
Left Trisha a voicemail regarding computer setup.
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Lori Burgeson Nov 18, 2014 07:52 AM
Contacted Trisha to have her let me know when she 
is ready to have her computer set up.
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Lori Burgeson Nov 17, 2014 08:43 AM
Trisha's computer is in her office on the floor by 
her window.  She will contact us when she is ready 
to have everything set up.
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Lori Burgeson Nov 14, 2014 08:38 AM
Trisha's computer will have to be delivered 
early next week as she will not be in the 
office much today.

The other two we should be able to get done 
today, but the office does not open until 
9:30am
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Lori Burgeson Oct 29, 2014 06:59 AM
****This is an email****
Hi Trisha,

I am hoping you received my last email 
regarding three new computers we have ready to 
set up at the Health Center for you, Diane, and 
Crystal.  We do need to make sure we get the 
Medicat shortcut and Remote Scan loaded on the 
computers while we are setting them up there.  
Please let me know when a good time would be to 
set these three computers up.

Thank you!
Lori
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Lori Burgeson Oct 23, 2014 01:04 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 23, 2014 01:04 PM
****This is an email****
Hi Trisha,

We have three new computer setups:  one for 
Diane McBurnette, one for Crystal Ross, and one 
for you.  I know Remote Scan and the Remote 
Desktop client will need to be installed on all 
of the machines while we are there setting 
everything up.  I was wondering how the 
licensing works for Remote Scan.  From what I 
remember, someone at SHC had to call the Remote 
Scan provider to transfer the licenses from one 
machine to the new machine.  If a license 
transfer needs to be done, could someone there 
do that prior to us setting up the new machines 
so we are ready to roll with the install of 
that software?

Also, before we can swap out the computers, 
anything that might be saved locally to each of 
the three current machines will need to be 
transferred to a network drive, such as the H 
drive.  This would include any documents saved 
to the desktop.

John and I would like to deliver these machines 
next week and get them up and running.  Could 
you please let me know availability so we can 
set up an appointment with you?

Thanks!
Lori
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Babatunde Idahor Oct 21, 2014 04:17 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Oct 21, 2014 04:17 PM
Remote scan installed
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Babatunde Idahor Oct 20, 2014 05:12 PM
Task reassigned to Babatunde Idahor.
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Lori Burgeson Oct 20, 2014 07:56 AM
Remote scan will need to be installed.  They 
use medicat through a Terminal session.  Trisha 
will have the server name to which they 
connect.

Everything can be found in T:\medicat.  Will 
need to be installed within user profile.
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Babatunde Idahor Oct 16, 2014 04:17 PM
Task reassigned to UCS Tech.
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Babatunde Idahor Oct 16, 2014 04:14 PM
Ensure the Medicat remote login is running after 
deployment.
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Babatunde Idahor Oct 16, 2014 04:13 PM
GFA checklist completed. Machine is ready for 
deployment.
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Tricia Flaherty Oct 15, 2014 11:49 AM
T:\1. Drivers\Printer\Dymo printers\Labelwriter
400 Dymo v7.6
T:\1. Drivers\Scanner\Fujitsu\ScanSnapS1500
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Lori Burgeson Oct 09, 2014 07:12 AM
Use OOBEstaffMSO2013_10-9-14 Image
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Tricia Flaherty Oct 08, 2014 03:44 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 08, 2014 03:44 PM
this is to replace Station W#20080376[Edit
Inv]...talk to
her about what software she needs to transfer as
the list on old pc includes: software move from
W#20030790[Edit Inv] Macromedia Contribute 3 with
CPS from
P0056987, Adobe Acrobat Pro v7 from P0058417, DYMO
Labelwriter 400 v7.6 software from P0059975, Adobe
Acrobat Std X from bundled with Fujitsu ScanSnap
S1500 P0084919
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Sarah Pettigrew Sep 25, 2014 01:07 PM
NEW EQUIP SETUP: A Dell computer and monitor need to be setup 
and delivered to Trisha Guy in SHC. The WOU # of the computer is 
20140299[Edit Inv] and the monitor is 20140302[Edit Inv]. The equipment is on the 
counter in ITC 008.
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