Service Request Ticket

Service Request Information

CONTACT	Name	Rushing, John	Date	Sep 25, 2014 02:06 PM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130904 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43F8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; RainMaster Oasis Central ver.3.0 from P0098476
	Wired NIC	F8:B1:56:AF:8D:D8

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Sarah Pettigrew	Sep 25, 2014 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sarah Pettigrew	Sep 25, 2014 02:13 PM	Tried connecting via DVI and the same message showed up but the screen returned to its normal color. When connecting through displayport it also showed the error with the normal screen color. It displays two options: Continue with system resume Delete restoration data and proceed to system boot menu Unsure of which option needs to be selected	Add Attachment
Sarah Pettigrew	Sep 25, 2014 02:06 PM	GFA computer WOU#20130904 is having display issues. When I plugged it in, a green screen appeared with "Windows Resume Loader" when selecting enter it continued to the setup screen but the image was distorted and the background was the same neon green. The computer is plugged into a monitor on Sarah's desk behind Tricia.	Add Attachment