Service Request Ticket

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Service Request Information

CONTACT	Name	Reinhardt, Bob	Date	Sep 25, 2014 02:19 PM
	Department	Social Science	Phone
	Location		Email	reinhardtb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100661 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7P4DH2G	Location	was Bob Rheinhardt
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:1B:80
	Wireless NIC	E0:F8:47:2D:D3:BA
	Bluetooth NIC	E0:F8:47:2D:D3:BB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Oct 14, 2014 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Oct 14, 2014 12:57 PM	Went over there and he can print from his mac.	Add Attachment
Vikas Sharma	Oct 14, 2014 12:57 PM	Task reassigned to Vikas Sharma.	Add Attachment
Babatunde Idahor	Oct 09, 2014 03:40 PM	Left a VM.	Add Attachment
Vikas Sharma	Sep 30, 2014 11:51 AM	He was not in his office.	Add Attachment
Nick Moore	Sep 29, 2014 11:52 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Sep 29, 2014 09:08 AM	was able to get clean agent on the mac. and get the mac into his room. I am not able to meet with him for set up of his drives due to him coming in when my shift is over. i left a post it on the computer telling him how to connect to the h drive so if we cant make it before he needs it he can still hit the ground running.	Add Attachment
Lexie Widmer	Sep 26, 2014 07:50 PM	Also needs wou secure/cisco.	Add Attachment
Lexie Widmer	Sep 26, 2014 03:35 PM	Task reassigned to Nick Moore.	Add Attachment
Lexie Widmer	Sep 26, 2014 03:35 PM	Nick, can you complete this when you come on shift Monday? The laptop is by my desk. No charger.	Add Attachment
Lexie Widmer	Sep 26, 2014 03:29 PM	And added as admin. The SS-socialscience printer should already be added.	Add Attachment
Lexie Widmer	Sep 26, 2014 01:55 PM	This laptop needs to be delivered first thing Monday morning. Bob's cell is 503-931-3887. His network drives need to be added when he logs in and added as login items.	Add Attachment
Lexie Widmer	Sep 26, 2014 09:52 AM	Sharyne let me into his office to pick up the laptop. It is now at my desk reimaging.	Add Attachment
Lexie Widmer	Sep 25, 2014 04:07 PM	He tried to migrate his personal laptop profile onto the wou laptop. It messed up Mash settings and now needs to be reimaged. We're in the process of transferring his research into his H: drive.	Add Attachment
Katie Halvorson	Sep 25, 2014 03:52 PM	He called and asked you to call him back when you can.	Add Attachment
Lexie Widmer	Sep 25, 2014 02:29 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Sep 25, 2014 02:19 PM	He is trying to add a printer and it isn't gibing the networked name of the printers. He needs to be able to add SS-social science to his list. He is leaving at 4 today and would like someone to come help out before then. 88372	Add Attachment