Service Request Ticket - # 54801

Service Request Ticket - # 54801

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Service Request Information

CONTACT	Name	Hughes, Kevin	Date	Sep 25, 2014 04:01 PM
	Department	Facilities Services	Phone	88044
	Location		Email	hughesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130719 (opens in a new window)	Bldg/Room	VAL 130
	Service Tag	35C6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35C6M02	Location	Residential Computing
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:99:C7:C5

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Oct 20, 2014 08:04 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Nick Moore	Oct 14, 2014 03:38 PM	**This is an outgoing email** Hi Kevin, We were just following up with you regarding a service request that we have for you. (#54801) Description: pops up keeping coming back We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Oct 03, 2014 08:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nick Moore	Sep 25, 2014 04:57 PM	**This is an outgoing email** Hi Kevin, I was just emailing you regarding service request #54801. I just wanted to let you know that I went to your office after you left for the day. the lady at the front desk let me in. I believe I found the issue and was able to get rid of it. feel free to let me know how it works for you and drop me a message if you have any problems. Description: pops up keeping coming back have a grate day -Nick	Add Attachment Public
Nick Moore	Sep 25, 2014 04:53 PM	went to Kevin Huges office after he left for the day(the lady from the front desk let me in) when opening firefox and ie there were no problems with pop ups. I disabled the pop up blockers and cleared cookies. chrome was the issue. it had the savitcoupons add-on installed, i deleted this add on and disabled pop ups in the menu. after i did this i ran malwarebytes and deleted everything that was quarantined the computer seems to be working perfectly fine. I am going email Kevin and let him know, also I'm going to keep the task open and check back with him early next week.	Add Attachment
Nick Moore	Sep 25, 2014 04:07 PM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Sep 25, 2014 04:01 PM	He keeps getting a bunch of pop ups. They have done some Malware and clearing of history and nothing seems to keep it away. It just keeps getting worse and worse. Alan Philips came and asked me to fill out a request for him.	Add Attachment