Service Request Ticket - # 54813

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2014 01:03 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110437[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple 27-inch Apple LED Cinema Display #MC007LL/A
Serial No. SW81473C26JL Location Interactive/Motion Classroom- Rendering Station #1
TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Lori Burgeson Oct 10, 2014 08:31 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 10, 2014 08:31 AM 
Cinema display has been placed back in ITC 103.  
Notified Daniel as well.
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Miles Rakestraw Oct 08, 2014 02:16 PM 
Monitor has been fixed by Apple care.  Will return  
when the room gets opened.
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Lori Burgeson Oct 06, 2014 12:25 PM 
Mac HouseCalls will be in again this Wednesday at 
10am to finish repairs on the cinema display
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Miles Rakestraw Sep 30, 2014 10:58 AM 
****This is an email****
Thanks for contacting us.
Hi Myles,

Your support Advisor has a follow-up message for you.
CASE: 670720411
REPAIR ID: D135999674

On-Site Repair by AASP:
The Mac Store - Corvallis, OR

Thank you for contacting AppleCare Education.
Please don¿t hesitate to contact us if further
assistance is required.

Sincerely,

❍ Ruben Ƭapia ❍
 AppleCare Support
¿¿¿¿¿¿¿¿¿¿¿¿¿
Consumer 1.800.275.2273
Education 1.800.800.2775
Enterprise 1.866.752.7753
Based on the details you provided, we think you
might find the following information helpful:

Apple Cinema Display: Troubleshooting steps

We are here to help. At Apple Support, you can
learn more about your product, download the latest
software updates, and share tips and solutions
with other users. You can also find out the best
way to contact us.

Thanks,
Apple Support
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Lori Burgeson Sep 29, 2014 03:31 PM 
Mac Housecalls will be out Wednesday at 10 to 
repair the monitor.
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Miles Rakestraw Sep 26, 2014 03:19 PM 
The monitor is bad but still under warranty. 
Apple will need to be called to come and fix.
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Lori Burgeson Sep 26, 2014 02:41 PM 
computer: 20110390[Edit Inv]
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Miles Rakestraw Sep 26, 2014 02:31 PM 
Task reassigned to Miles Rakestraw.
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Shandelle Plasker Sep 26, 2014 01:03 PM 
****This is an email****
Hello,

There's a monitor in the back room of ITC 103 that
is making a loud noise. WOU # 20110437[Edit Inv]. Could you
please check it out for me? I can let someone into
the room, just let me know you're coming. Thanks.


-- 
Daniel Tankersley
Assistant Professor of Art
Visual Communication Design
Western Oregon University
(503)838-9658
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