Service Request Ticket - # 54825

Service Request Information

CONTACT Name Smith, Grant   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2014 10:14 AM
Department Natural Science Division Phone 88242
Location Email smithg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130455[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886862 Location PDR

Model 4620/DT Hostname ns115b.wou.edu / ns-115b
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.54 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:0A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 29, 2014 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 29, 2014 11:25 AM 
I was able to get hold of Grant and look at the
printer he complain about giving a DHCP error
message.I did some trouble by printing out the
configuration page and found out that the printer
was pulling the wrong IPaddress. In so doing I
spoke with Lori and she give me the correct
Ipaddress for the printer. Changing the IPAddress
solve the problem.
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Dyl Karbia Sep 29, 2014 10:24 AM 
Task reassigned to Dyl Karbia.
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Lori Burgeson Sep 29, 2014 10:22 AM 
Room is available at 1:00 today.

Could be a firmware issue or DHCP setting issue.
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Shandelle Plasker Sep 29, 2014 10:14 AM 
****This is an email****
Hi UCS. Our printer in Natural Sciences 115B is
currently displaying a DHCP server error on its
screen and, as a result, we can't use it to print.
 I tried the simple approach of turning it off and
then back on and that did not resolve the issue. 
According to another instructor, Philip Wade, he
experienced a similar issue with the printer in
NS114 about 1 week ago and had to contact UCS to
have it resolved.  Maybe it is the result of some
changes over the summer?

The WOU tag on this printer is : 20130455[Edit Inv]

Grant D. Smith
Non-tenure track assistant professor
Earth & Physical Science Division
503-838-8242
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