Service Request Ticket

Service Request Information

CONTACT	Name	Poulin, Gregory	Date	Sep 29, 2014 01:53 PM
	Department	Creative Arts	Phone	88241
	Location		Email	pouling@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130797 (opens in a new window)	Bldg/Room	CH 311
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMN27KDV30	Location	Art Dept SmartCart Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094056
	Wired NIC	0C:4D:E9:9D:68:68
	Wireless NIC	3C:15:C2:EC:26:16
	Bluetooth NIC	3C:15:C2:EC:26:17

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 07, 2014 04:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Oct 07, 2014 04:35 PM	Patch is not available.	Add Attachment
Babatunde Idahor	Oct 03, 2014 08:23 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Sep 30, 2014 03:16 PM	I Spoke to Gregory over the phone, and explained the problem with the missing apple patch relating to the imacs'.	Add Attachment
Babatunde Idahor	Sep 29, 2014 03:43 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Sep 29, 2014 03:43 PM	Left a VM. Also, the correct ext. to the office is 88241.The "keychain Password" message occurs with imacs running the Maverick OS.Apple, hasn't released any patch to fix this problem yet.	Add Attachment
Babatunde Idahor	Sep 29, 2014 03:35 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Sep 29, 2014 01:53 PM	He tired to login to his computer but it was asking for a a Keychain password and he hasn't heard of that before.	Add Attachment